Booking information

Please have a read through before your next visit

How to book ,cancellations, running late etc

  • Bookings & cancellations can be made online via my FacebookInstagram, fresha.com or by telephone or text 

  • Not sure what to book contact me & I will tell you which services to pick.

  • On booking your appointment my booking system will ask for your card details to confirm the appointment on booking, this is a anti fraud feature of my booking system.

  • Any appointments cancelled with less than 48 hours notice may incur a 50% charge & no shows 100% charge to your card.

  • A booking fee may be required for some services-if you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost(unless of exceptional circumstances)If I have to re-arrange your appointment due to illness etc any booking fees will move to your next booking.

  • Running late- if you are arrive late for your appointment it will be classed as a no-show & will be charged at 100% of the appointment cost -on occasions (depending on what you were booked in for)I may be able to adapt the service to fit you in ,this will still be charged at the original appointment cost.

  • If skin test has a positive reaction or test pieces fail for any reason there will be  no cancellation charge & any booking fees will be refunded.

  • I have had a large number of missed appointments over the last few months so i have had to implement this charge. 

  • I accept card payments , fresha pay & cash.

Skin testing & Consultations

  • All new clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).

Hair extensions-

  • Hair extensions - All hair must paid for before I order & I accept BACS & card payment for hair.

  • If you change your hair colour & the hair ordered is no longer suitable for you a admin charge of £25.00 will be payable for me return the hair - I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns)

  • The same above applies if I order the hair & then you decide not to go ahead with the hair extensions & I need return the hair to my supplier.

  • All hair ordered belongs to you the client & any excess left over is your to keep until required. 

  • I will fit your own hair providing its of a very high quality & is suitable for your hair.

  • hair extensions may fade over time especially blonde tones they may require toning or re-colouring at an additional cost.

  • Complaints or other issues with hair extensions eg extensions in poor condition matting etc - you must follow all aftercare instructions I give you to maintain your hair properly .I can send hair back to my supplier for inspection they will reject any claims for replacement if incorrect products are used eg supermarket products or a poor aftercare regime has been followed.

  • Click here for my complaints policy.

Health & safety

  • Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons. 

  • Rebecca Banham hairdressing is a smoke free site.

  • Please re-arrange your appointment if you have a bad cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment please read my Covid-19 policy.

  • If I become unwell & need to cancel I will contact you ASAP.

     Parking & how to find

  • There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive in front of the black gates (please do not park on the roadside)

  •  Come through the back gates & around the back of the bungalow & you will see my work room.

  • We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.

  • My location - https://what3words.com/cherish.types.breakfast

87029096_188856402198684_283176255776777
 

07900 934134

12 Hundleby Rd, Spilsby PE23 5LP, UK

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