Booking Information 

Please have a read through before your next visit

Skin Testing & Colour Consultations

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• All clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).

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Hair Extensions

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• Hair extension consultations are required to discuss suitability & look required, aftercare & costing at this consultation I will carry out a through hair & scalp analysis, colour match and perform the necessary tests.

• I charge £30 for extension consultations which is credited to any fitting within 3 months of the consultation,

• Any appointments cancelled with less than 48 hours' notice will incur a 50% charge & no shows 100% charge to your card.

                                                                                 Toppers

• Off the peg pieces can be purchased & try on sessions are free of charge for this service.

• I include a cut & style with all the toppers purchased should you wear your topper & require a bit more cutting off after you have worn a few times topper cut & styles are £55 & can be booked via contacting me on 07900934134.

• Bespoke orders have a 14 working day cooling off period should you chance your mind & lead time of around 4/8 weeks.

• Once test pieces are agreed no changes can be made & once the cooling of period has expired refunds cannot be given.

• Toppers are delicate & must be worn similar to fine jewellery to extend their lifespan.

• Full aftercare is given on consultation, most clients will expect their topper to have a lifespan of around 12 months but this will depend how often you wear the piece, the more you wear the shorter the lifespan, Over time the hair will shed.

• I offer a limited 30 day warranty that covers excessive shedding & extreme colour fade - if you have a concern please return you  topper so that I can carry out an inspection, I will work hard to rectify any issue you have.

• 30 day warranty does not cover damage from incorrect use or aftercare for example excessive heat use or wearing the topper in hot climates.

• Texture of hair can vary from piece to piece as human hair is a natural product.

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Other information-

• All hair must paid for before I order & I accept cash, BACS , klarna/clear pay & card payment for hair.

• I will not fit or consult under 18s for hair extensions.

• Download my extension aftercare guide here

• Returns & refunds on hair -

• Open packets of hair & fitted hair cannot be returned due to hygiene reasons.

• If you change your mind before fitting I can return unopened packets within 14 days to my supplier.

• If you change your hair colour between colour match & fitting  & the hair ordered is no longer suitable for you I  can return the hair within 14 days of date of purchase. In some cases new hair will need to be ordered to match your new colour.

• Returns cost £25.00 will be payable for me return the hair ,this is to cover return postage & original postage paid this will be deducted from the refund amount.

•  I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns).

• All hair ordered belongs to you the client & any excess left over is your to keep until required I can store for up to 12 weeks after that time period you will need to collect or I can post out via special delivery at a £10 charge

• I will fit your own hair providing its of a very high quality & is suitable for your hair.

• Click here for my complaints policy.

• If a fault develops with your hair I can send back to the manufacture for inspection this process takes around 2-4 weeks.

• I can send hair back providing correct aftercare products have been used & you can provide proof of purchase for the products.

• Remi Cachet specify their own products must be used please see my aftercare pdf for more info on the Remi cachet warranty scheme.

• If you have purchased hair yourself for me to fit directly from manufacture you are responsible for any warranty issues & responsible for removal & refit costs should you need to send your hair back.

Health & safety

• Children under 16 years are not permitted to accompany their parent or guardian to appointments this due to health & safety reasons.

• Clothing/ handbags - every precaution is taken to protect clients' clothing from staining during hair colouring services.

• A towel around the shoulders underneath your gown and another towel over the top. Your sleeves must be rolled always up & and covered with the gown.

• Drips & and spills can happen.

• I will not be held responsible for any items of clothing that are stained with colour during a chemical service.

• Electronics, you are welcome to charge any electrical devices using your charger or my charger please be aware that this is at your own risk & I accept no responsibility for damage caused to devices whilst on charge.

• Allergies – Please inform me of any allergies you may have.

• Rebecca Banham hairdressing is a smoke free site.

• Please re-arrange your appointment if you have a heavy cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment.

• If I become unwell & need to cancel I will contact you ASAP.

• Clients that arrive under the influence of alcohol or recreational drugs will be asked to leave the premises & no hairdressing services will be carried out.

Parking & how to find us

• There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive (please do not park on the roadside).

• We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.

• My location - https://what3words.com/cherish.types.breakfast

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