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Booking Information 

Please have a read through before your next visit

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How to book, cancellations, running late etc

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  • Bookings & cancellations can be made online via my Facebook, Instagram, or by telephone or text 

  • On booking your appointment my booking system may ask for your card details to confirm the appointment, this is an anti-fraud feature of my booking system.

  • If you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost.

  • Any appointments cancelled with less than 48 hours' notice will incur a 50% charge & no shows a 100% charge to your card. This will be taken via fresh, payment, or added to your next appointment with me.

  • In some cases, if you want to rebook full payment of any prior missed appointments will be required before you rebook with me.

  • Booking fees. I may request a booking fee for certain bookings. If I have to re-arrange your appointment due to illness etc any booking fees will be moved over to your next booking. If you cancel within 48 hours of your booking the booking fee is non-refundable.

  • Running late- if you arrive late for your appointment it will be classed as a no-show & will be charged 100% of the appointment cost -on occasions (depending on what you were booked in for)I may be able to adapt the service to fit you in ,this will still be charged at the original appointment cost.

  • If skin test has a positive reaction or test pieces fail for any reason there will be  no cancellation charge & any booking fees will be refunded. 

  • I accept card payments & cash.

  • I now accept klarna & clear pay for large purchases.

Skin Testing & Colour Consultations

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  • All clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).

  • Please see my colour safe policy for more information.

  • From June 2023 I will be phasing in colour start for skin testing.

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Hair Extensions

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  • Hair extension consultations are completed in two steps 1st a FREE video call to discuss suitability, look required, aftercare & costing after this consultation if you want to go ahead, you can then book an in -person consultation with me so I can decide the best method for you and your hair. I will carry out a through hair & scalp analysis, colour match and perform the necessary tests.

  • Any appointments cancelled with less than 48 hours' notice will incur a 50% charge & no shows 100% charge to your card.

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Other information-

  • All hair must paid for before I order & I accept cash, BACS & card payment for hair.

  • I will not fit or consult under 18s for hair extensions.

  • Click here for my extension aftercare guide.

  • Returns & refunds on hair -

  • Open packets of hair & fitted hair cannot be returned due to hygiene reasons.

  • If you change your mind before fitting I can return unopened packets within 14 days to my supplier 

  • If you change your hair colour between colour match & fitting  & the hair ordered is no longer suitable for you I  can return the hair within 14days of purchase.

  • Returns cost £25.00 will be payable for me return the hair ,this is to cover return postage & original postage paid this will be deducted from the refund amount.

  •  I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns).

  • All hair ordered belongs to you the client & any excess left over is your to keep until required. 

  • I will fit your own hair providing its of a very high quality & is suitable for your hair.

  • Click here for my complaints policy.

  • If a fault develops with your hair I can send back to the manufacture for inspection this process takes around 2-4 weeks.

  • I can send hair back providing correct aftercare products have been used & you can provide proof of purchase for them.

  • Remi Cachet specify their own products must be used please see my aftercare pdf for more info on the Remi cachet warranty scheme.

  • If you have purchased hair yourself for me to fit directly from manufacture you are responsible for any warranty issues & responsible for removal & refit costs should you need to send your hair back.

Health & safety

  • Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons. 

  • Rebecca Banham hairdressing is a smoke free site.

  • Please re-arrange your appointment if you have a heavy cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment.

  • If I become unwell & need to cancel I will contact you ASAP.

  • Clients that arrive under the influence of alcohol or recreational drugs will be asked to leave the premises & no hairdressing services will be carried out.

Parking & how to find us

  • There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive (please do not park on the roadside).

  • We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.

  • My location - https://what3words.com/cherish.types.breakfast

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Skin testing & booking information: News & Updates
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