
Booking Information
Please have a read through before your next visit
How to book, cancellations, running late etc
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Bookings & cancellations can be made online via my Facebook, Instagram, fresha.com or by telephone or text
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Not sure what to book contact me & I will tell you which services to pick.
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On booking your appointment my booking system will ask for your card details to confirm the appointment on booking, this is a anti fraud feature of my booking system.
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A booking fee of around 50% of the service cost paid by card payment link may be required for some services if you haven't confirmed with your card on my booking system.
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If you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost.
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Any appointments cancelled with less than 48 hours notice will incur a 50% charge & no shows 100% charge to your card.
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In some cases if you want to rebook full payment of any prior missed appointments will be required before you rebook with me.
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If I have to re-arrange your appointment due to illness etc any booking fees will moved to your next booking.
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Running late- if you are arrive late for your appointment it will be classed as a no-show & will be charged at 100% of the appointment cost -on occasions (depending on what you were booked in for)I may be able to adapt the service to fit you in ,this will still be charged at the original appointment cost.
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If skin test has a positive reaction or test pieces fail for any reason there will be no cancellation charge & any booking fees will be refunded.
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I have had a large number of missed appointments over the last few months so i have had to implement this charge.
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I accept card payments , fresha pay & cash.
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I now accept klarna for certain purchases.
Skin Testing & Colour Consultations
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All clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).
Hair Extensions
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Hair extension consultations are completed in two steps 1st a FREE video call to discuss suitability, look required, aftercare & costing after this consultation if you want to go ahead, you can then book an in -person consultation with me so I can decide the best method for you and your hair. I will carry out a through hair & scalp analysis, colour match and perform the necessary tests.
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Any appointments cancelled with less than 48 hours' notice will incur a 50% charge & no shows 100% charge to your card.
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I have had a large number of no shows so i have had to implement this policy.
Other information-
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All hair must paid for before I order & I accept BACS & card payment for hair.
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I will not fit or consult under 18s for hair extensions.
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Returns & refunds on hair -
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Open packets of hair & fitted hair cannot be returned due to hygiene reasons.
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If you change your mind before fitting I can return unopened packets within 14 days to my supplier
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If you change your hair colour between colour match & fitting & the hair ordered is no longer suitable for you I can return the hair within 14days of purchase.
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Returns cost £25.00 will be payable for me return the hair ,this is to cover return postage & original postage paid this will be deducted from the refund amount.
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I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns).
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All hair ordered belongs to you the client & any excess left over is your to keep until required.
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I will fit your own hair providing its of a very high quality & is suitable for your hair.
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Click here for my complaints policy.
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If a fault develops with your hair I can send back to the manufacture for inspection this process takes around 2-4 weeks.
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I can send hair back providing correct aftercare products have been used & you can provide proof of purchase for them.
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Remi Cachet specify their own products must be used please see my aftercare pdf for more info on the Remi cachet warranty scheme.
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If you have purchased hair yourself for me to fit directly from manufacture you are responsible for any warranty issues & responsible for removal & refit costs should you need to send your hair back.
Health & safety
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Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons.
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Rebecca Banham hairdressing is a smoke free site.
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Please re-arrange your appointment if you have a heavy cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment.
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If I become unwell & need to cancel I will contact you ASAP.
Parking & how to find us
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There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive in front of the black gates (please do not park on the roadside).
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We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.
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My location - https://what3words.com/cherish.types.breakfast