Booking information

Please have a read through before your next visit

How to book ,cancellations, running late etc

  • Bookings & cancellations can be made online via my FacebookInstagram, fresha.com or by telephone or text 

  • Not sure what to book contact me & I will tell you which services to pick.

  • On booking your appointment my booking system will ask for your card details to confirm the appointment on booking, this is a anti fraud feature of my booking system.

  • Any appointments cancelled with less than 48 hours notice may incur a 50% charge & no shows 100% charge to your card.

  • In some cases if you want to rebook full payment of any prior missed appointments will be required before yo rebook with me.

  • A booking fee may be required for some services-if you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost(unless of exceptional circumstances)

  • If I have to re-arrange your appointment due to illness etc any booking fees will moved to your next booking.

  • Running late- if you are arrive late for your appointment it will be classed as a no-show & will be charged at 100% of the appointment cost -on occasions (depending on what you were booked in for)I may be able to adapt the service to fit you in ,this will still be charged at the original appointment cost.

  • If skin test has a positive reaction or test pieces fail for any reason there will be  no cancellation charge & any booking fees will be refunded.

  • I have had a large number of missed appointments over the last few months so i have had to implement this charge. 

  • I accept card payments , fresha pay & cash.

Skin testing & Consultations

Hair extensions-

  • Hair extensions - All hair must paid for before I order & I accept BACS & card payment for hair.

  • If you change your hair colour & the hair ordered is no longer suitable for you a admin charge of £25.00 will be payable for me return the hair - I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns)

  • The same above applies if I order the hair & then you decide not to go ahead with the hair extensions & I need return the hair to my supplier.

  • All hair ordered belongs to you the client & any excess left over is your to keep until required. 

  • I will fit your own hair providing its of a very high quality & is suitable for your hair.

  • hair extensions may fade over time especially blonde tones they may require toning or re-colouring at an additional cost.

  • Complaints or other issues with hair extensions FOR EXAMPLE extensions in poor condition matting etc - you must follow all aftercare instructions I give you to maintain your hair properly .I can send hair back to my supplier AT A COST OF £15.00 TO MY CLIENT for inspection they will reject any claims for replacement if incorrect products are used eg supermarket products or a poor aftercare regime has been followed.

  • Click here for my complaints policy.

Health & safety

  • Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons. 

  • Rebecca Banham hairdressing is a smoke free site.

  • Please re-arrange your appointment if you have a bad cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment please read my Covid-19 policy.

  • If I become unwell & need to cancel I will contact you ASAP.

     Parking & how to find

  • There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive in front of the black gates (please do not park on the roadside)

  • Please wait in your car on arrival or wait at my black side gates & I will come out to you when i'm ready for you - due to building work we are having done at the moment.

  • We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.

  • My location - https://what3words.com/cherish.types.breakfast

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