Booking information

Please have a read through before your next visit

How to book ,cancellations, running late etc

Bookings & cancellations can be made online via my Facebook, Instagram, fresha.com or by telephone or text
Not sure what to book contact me & I will tell you which services to pick.
On booking your appointment my booking system will ask for your card details to confirm the appointment on booking, this is a anti fraud feature of my booking system.
A booking fee of around 50% of the service cost paid by card payment link may be required for some services if you haven't confirmed with your card on my booking system.
If you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost.
Any appointments cancelled with less than 48 hours notice will incur a 50% charge & no shows 100% charge to your card.
In some cases if you want to rebook full payment of any prior missed appointments will be required before you rebook with me.
If I have to re-arrange your appointment due to illness etc any booking fees will moved to your next booking.
Running late- if you are arrive late for your appointment it will be classed as a no-show & will be charged at 100% of the appointment cost -on occasions (depending on what you were booked in for)I may be able to adapt the service to fit you in ,this will still be charged at the original appointment cost.
If skin test has a positive reaction or test pieces fail for any reason there will be no cancellation charge & any booking fees will be refunded.
I have had a large number of missed appointments over the last few months so i have had to implement this charge.
I accept card payments , fresha pay & cash.
I now accept klarna for certain purchases.

07900934134

Skin testing & colour consultations

All clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).
Please see my colour safe policy for more information.

Hair extensions-

Hair extension consultations are completed in two steps 1st a FREE video call to discuss suitability, look required, aftercare & costing after this consultation if you want to go ahead, you can then book an in -person consultation with me so I can look at your hair and scalp, colour match and perform the necessary tests.
This appointments require a £15.00 booking fee pre paid via card payment link which will be applied as credit for any hair extension fittings you book with me within 3 months of your consultation. I will send the card payment link after you have made your booking.
If you fail to attend the booking you will loose the booking fee.
The Booking fee can be moved to another booking if swapped with more than 48 hours notice - less than 48 hours notice there will be a 50% charge of £7.50 - The remaining £7.50 will be refunded or moved to your next booking.
Refund will be given if its not suitable for you to have hair extensions.
I have had a large number of no shows so i have had to implement this policy.
If you have booked a in person consultation- I will hold your booking for 24 hours if no fee is received the booking will be automatically cancelled.

Other information-

All hair must paid for before I order & I accept BACS & card payment for hair.
I will not fit or consult under 18s for hair extensions.
Click here for my extension aftercare guide.
Returns & refunds on hair
Open packets of hair & fitted hair cannot be returned.
If you change your mind before fitting I can return unopened packets within 14 days to my supplier
If you change your hair colour between colour match & fitting & the hair ordered is no longer suitable for you I can return the hair within 14days of purchase.
Returns cost £25.00 will be payable for me return the hair ,this is to cover return postage & original postage paid this will be deducted from the refund amount.
I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns).
All hair ordered belongs to you the client & any excess left over is your to keep until required.
I will fit your own hair providing its of a very high quality & is suitable for your hair.
Click here for my complaints policy.
If a fault develops with your hair I can send back to the manufacture for inspection this process takes around 2-4 weeks.
I can send hair back providing correct aftercare products have been used & you can provide proof of purchase for them.
Remi Cachet specify their own products must be used please see my aftercare page for more info on the Remi cachet warranty scheme.
If you have purchased hair yourself for me to fit directly from manufacture you are responsible for any warranty issues & responsible for removal & refit costs should you need to send your hair back.

Health & safety

Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons.
Rebecca Banham hairdressing is a smoke free site.
Please re-arrange your appointment if you have a bad cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment please read my Covid-19 policy.
If I become unwell & need to cancel I will contact you ASAP.

Parking & how to find

There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive in front of the black gates (please do not park on the roadside)
Please wait in your car on arrival or wait at my black side gates & I will come out to you when i'm ready for you - due to building work we are having done at the moment.
We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.
My location - https://what3words.com/cherish.types.breakfast

87029096_188856402198684_283176255776777

Booking information

How to book ,cancellations, running late etc

​

Bookings & cancellations can be made online via my Facebook, Instagram, fresha.com or by telephone or text

Not sure what to book contact me & I will tell you which services to pick.

On booking your appointment my booking system will ask for your card details to confirm the appointment on booking, this is a anti fraud feature of my booking system.

A booking fee of around 50% of the service cost paid by card payment link may be required for some services if you haven't confirmed with your card on my booking system.

If you cancel your appointment with less than 48 hours notice of your appointment your booking fee will be lost.

Any appointments cancelled with less than 48 hours notice will incur a 50% charge & no shows 100% charge to your card.

In some cases if you want to rebook full payment of any prior missed appointments will be required before you rebook with me.

If I have to re-arrange your appointment due to illness etc any booking fees will moved to your next booking.

If skin test has a positive reaction or test pieces fail for any reason there will be no cancellation charge & any booking fees will be refunded.

I have had a large number of missed appointments over the last few months so i have had to implement this charge.

I accept card payments , fresha pay & cash.

I now accept klarna for certain purchases.

07900934134

Skin testing & colour consultations

All clients are required to have a skin test & full consultation before their colour or hair extensions, without this i'm unable to carry out any treatments, these can be booked online (see above).

Please see my colour safe policy for more information.

​

Hair extensions-

​​

This appointments require a £15.00 booking fee pre paid via card payment link which will be applied as credit for any hair extension fittings you book with me within 3 months of your consultation. I will send the card payment link after you have made your booking.

If you fail to attend the booking you will loose the booking fee.

The Booking fee can be moved to another booking if swapped with more than 48 hours notice - less than 48 hours notice there will be a 50% charge of £7.50 - The remaining £7.50 will be refunded or moved to your next booking.

Refund will be given if its not suitable for you to have hair extensions.

I have had a large number of no shows so i have had to implement this policy.

If you have booked a in person consultation- I will hold your booking for 24 hours if no fee is received the booking will be automatically cancelled.

​

Other information-

All hair must paid for before I order & I accept BACS & card payment for hair.

I will not fit or consult under 18s for hair extensions.

Click here for my extension aftercare guide.

Returns & refunds on hair

Open packets of hair & fitted hair cannot be returned.

If you change your mind before fitting I can return unopened packets within 14 days to my supplier

If you change your hair colour between colour match & fitting & the hair ordered is no longer suitable for you I can return the hair within 14days of purchase.

Returns cost £25.00 will be payable for me return the hair ,this is to cover return postage & original postage paid this will be deducted from the refund amount.

I will issue a refund to you as soon as I have been credited for the return & refund you via the method you paid.(This can take 2-3 weeks for my supplier to process any returns).

All hair ordered belongs to you the client & any excess left over is your to keep until required.

I will fit your own hair providing its of a very high quality & is suitable for your hair.

Click here for my complaints policy.

If a fault develops with your hair I can send back to the manufacture for inspection this process takes around 2-4 weeks.

I can send hair back providing correct aftercare products have been used & you can provide proof of purchase for them.

Remi Cachet specify their own products must be used please see my aftercare page for more info on the Remi cachet warranty scheme.

If you have purchased hair yourself for me to fit directly from manufacture you are responsible for any warranty issues & responsible for removal & refit costs should you need to send your hair back.

Health & safety

Children under 11 years are unable to accompany their parent or guardian to appointments unless they are attending their own appointment due to health & safety reasons.

Rebecca Banham hairdressing is a smoke free site.

Please re-arrange your appointment if you have a bad cold/cough/sickness or any other infectious condition, if you arrive unwell I may choose for me & my family's health not to proceed with your appointment please read my Covid-19 policy.

If I become unwell & need to cancel I will contact you ASAP.

Parking & how to find

There is plenty of parking available at the front of my property please pull into the drive & either park on the garden or further down the drive in front of the black gates (please do not park on the roadside)

Please wait in your car on arrival or wait at my black side gates & I will come out to you when i'm ready for you - due to building work we are having done at the moment.

We are 4th bungalow on right with solar panels from the A16 crossroads Spilsby end of Hundleby - Red dot marked on the map below.

My location - https://what3words.com/cherish.types.breakfast

​

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