COVID 19 Safety measures | Rebecca Banham Hair

Covid 19 information....

Updated Nov 2020

To ensure maximum safety for my clients, your family & my family when i re-open i will be changing how i operate my business.

On arrival to your appointment.

Arrive a few mins before your appointment Late customers will be classed as a no-show & cancellation fees will apply - i need a 15 min gap in-between clients to sanitise between appointments if you are late it will make it difficult for me to do the cleaning i need to without running late for my next client.

Children are not to accompany you to your hair appointment.

I will only be allowing one client at a time unless from the same household.

Before your appointment please fill out the Covid questionnaire that my booking system sends you via email or the fresha.com app.

On arrival please wait outside my conservatory until i ask you to come in - with the weather changing bring your umbrellas just in case!

Please arrive wearing your mask- if you forget your mask i have masks to purchase at £1 each .

I will have hand sanitizer,clean gowns, towels & sanitized equipment ready for you ,clients will be required to wear a mask at all times you will be able to remove it whilst your colour is developing.

Refreshments & use of my facilities is now available.

Card payments, fresha pay & cash payments accepted.
TRACK & TRACE -I have the NHS QR code on display for you to scan if you wish.My booking system records clients contact details ,arrival time & duration.Track & trace is now required by law,If asked by track & trace customer contact details will be shared if required,all clients have signed my GDPR form - track & trace is in addition to my regular privacy policy.

My booking system has a integrated cancellation policy & no show protection see below:

You can cancel your appointment for free 48 hours before your appointment,any cancellations after this time period may incur 50% charge of the service you were booked for & no shows a 100% charge.

You can still book hair appointments with me or by telephone & text - you will then need to confirm the booking via the email or text message link that you will receive.

Unconfirmed appointments will be automatically cancelled after 24 hours.

Feeling unwell/Traveled abroad.

Have you had the recent onset of a new continuous cough?
Do you have a high temperature?Have you noticed a loss of, or change in, normal sense of taste or smell?
Sickness/heavy cold etc
Please re-arrange your booking if you arrive visibly unwell i will have to refuse the appointment.
IF YOU ARE ILL PLEASE CANCEL YOUR APPOINTMENT YOU WILL NOT BE CHARGED.
If you or anyone in your household are self isolating or waiting for results of a Covid test- please cancel you will not be charged.
If me or a close family member become unwell i will re-arrange with as much notice given as possible, cancellation notifications will be sent via text & email .
Please re-arrange your appointment with me if you have returned from abroad less than 2 weeks before your hair appointment.

BOOKING LINK-

If any of you have concerns please contact me directly thanks Rebecca x